Location:Cape Town, Western Cape

Job Type:Full-time

N.B:This is a summary of the job post in the NRC company website.

A pioneer in transforming, connecting, and managing technology platforms for self-directed banking, retail, and dining, NCR Corporation (NYSE: NCR). NCR has 38,000 workers worldwide and its headquarters are in Atlanta, Georgia. In the US and other countries, NCR is a trademark of NCR Corporation.

Minimum Requirements:

-Grade 12 qualification

-Enhancing tertiary education is beneficial

-Having worked as a call coordinator, dispatching technicians, and interacting with third parties nationwide

-Strong administrative skills

-Proficiency in MS Excel

-A willingness to work shifts, standby, and one weekend of two half-days per month. For these shifts, the employee will receive additional compensation.

Duties:

-Technician dispatching involves scheduling calls on a daily basis and updating technician schedules on Spark Manage.

-Manage the technician’s bootstock, ensure that the technician submits a bootstock report, and confirm that there is enough stock.

-Communication with more than three parties at once when setting up callouts

-Describing the callout’s specifics and the parts needed to the technician

-Meeting SLAs (signage, installs, removals, callouts, maintenance, and preventative maintenance)

-Obtaining stock as needed from workshops for technicians

-Prior to the technician leaving a site, approving site photos for signs calls and installs.

-Make contact with customers and arrange for specialists to repair the ATMs on-site.

To Apply: